For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: Purpose of this web portal
A: This web portal allows customer to have 24/7 access to the key data about their mailing, rather than the need to call in to request support. The authorized customers can view/download the file based on their browser/smartphone settings. In any case, you can download all the files that you have access to and can perform further processing on the same.
Q: Who gets access?
A: Only the authorized users having login credentials will get access to the portal and their data.
Q: File types that can be accessed
A: Excel, PDF, and text file.
Q: Computer needed to access this portal?
A: Mac, Pc, and smart phones (since this is responsive site).
Q: Can we upload files
A: No, currently you cannot.
Q: How to change password, or set up new password in case of forgot password
A: You will need to contact the admin, to change the password or if password is forgotten.
Q: File security
A: Only the authorized user can access the system and have access to their own data.
Q: When are files updated
A:. Files are updated every morning.
Q: How are emails synchronized with being here?
A:. The reports are first emailed and then updated over here.